CUSTOMER CARE TRAINING THE WAY IT WAS ALWAYS MEANT TO BE

Caras Training strips out the canned, foolish phrases and relics from ancient customer service beliefs. We help clients create a set of clearly defined standards for diplomatic and tactful professional interactions:

  • Connect” with The People Who Mean Business to You In Your Real World Situations (face-to-face, phone, email, live chat, social media)
  • “Consult” to Understand, Follow Your Procedures to Resolve and Explain Next Steps
  • “Complete” to Ensure Accuracy, Meet Reporting Needs and Thank Sincerely

Then, we build training activities for the classroom or eLearning or a blend of both. Activities where staff practices using new behaviors in realistic customer situations make them competent and confident.

Often, “The 3 C’s” are a blend of our clients’ current best practices and The Caras Team’s recommendations for behaviors that will calm, enthuse or persuade customers.

Please contact us to discuss the current state of your customer experience program and see if we can help you reach new heights of quality.

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Why CARAS Training ?

  1. We are experts in contact center and retail sales, service, tech support, coaching and leadership and have used that knowledge to create original training available nowhere else. “The VIPS Method for Mastering Tone of Voice” + “The 5 Steps in The Human Buying Process” are just two examples of fresh, powerful content we customize for clients who need it.
  2. We do the work to understand your customers, products, services, tools and challenges before we recommend training activities or an entire curriculum. This ensures a clear path to measurable results that satisfies everyone including budget-holders.
  3. Caras Custom Training Programs are filled with practice solving the real-world situations your staff is faced with. Character dossiers, sample phone calls, video and case studies bring training to life in the classroom or online.
  4. We make sure training sticks by blending Instructor-led Training, Custom eLearning, Supervisor-led Team Meetings, Coach Training, Measurement Tools and Trainer Training. Clients choose the right blend of actions and options for your environment and goals.
  5. The Caras Team of Consultants, Instructional Designers, Facilitators and eLearning Programmers are flexible and easy to work with. We deliver on-time, on-point and on-budget.
  6. We make it fun and we get observable, measurable results.

Reach us

Address and Contact

11 Federal Street
Newburyport, MA 01950

 

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